[vc_row][vc_column][vc_empty_space][vc_column_text]Though artificial intelligence is on deck as the next great technological disruptor, a recent survey by Boardroom Events found less than a fifth of midmarket IT organizations are currently using AI. Nearly 30 percent report a need to first modernize their data management platforms.
IT leaders from the midmarket recently discussed plans for near future deployment of AI as well as some surprising preliminary findings.[/vc_column_text][vc_video link=”https://vimeo.com/236095464″ align=”center” el_class=”shadow”][vc_column_text]
At goeasy, Canada’s largest lease-to-own company and consumer lender, Shadi Katib is preparing to integrate AI technology into the company’s BI platform. The end goal is for every meeting room to include a virtual assistant like Alexa to answer questions about a dashboard or report during a meeting as opposed to waiting on the crunched data from a business analyst.
While AI stands to elevate the way goeasy’s executives interact with data, the company is in the midst of a major overhaul to improve digital customer experience, too.
The technology has been around for a while; it’s simply software that’s matured over many years noted Dean Haverstraw, Dir. of IT at Samson Rope. While CEOs expect AI to offer competitive advantage, CIOs know they will need to quell fears around robots replacing both laborers and knowledge workers.
“If we point to those consumer technologies that are actually augmenting and improving our lives, people can become more comfortable with it,” Haverstraw said.
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